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  • Customer Service - The Next Level Up

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    Training Video - 33 Minutes

    Workbook - 20 Pages

    Quick Tip Guide

    Online Questionnaire - Completion Certificate

    MP3 Podcast

    Managers Support Material

    This video, Customer Service next level up, is for those businesses who seriously want to take their Customer Service to a new level. Sure it’s about skills and attitude, but its more about the processes you put in place to ensure this is happening and the measures you take so that you get as much control as is possible.

    Why next level up?  Our Customer Service video, “The Fundamentals” concentrated especially on the first two musts, skills and attitude.  Process and Systems is what  Next Level Up is about. Good Customer service is a Management issue – it’s a managed process. It’s not good luck or even just “the best we could do. It’s about a goal, and measurements, and feedback, and staff involvement, and rewards and accountability. It’s about a process with checklists, training, and planned “extra mile” thank you’s. When customers start to look elsewhere they cite 80% of the time they had no relationship because there was ill managed Customer Service, someone broke the 90 day rule. A system can help prevent that.

    This Video – Customer service Next level up is more a tool for you to target, measure, and control and build profits from long term relationships. 

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25-40 Minute Videos - Workbooks - Quick Tip Guides - Managers Support Material - MP3 Podcasts - Online Test - Completion Certificates.

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