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  • Customer Service - Fundamentals Two

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    Training Video - 29 Minutes

    Workbook - 52 Pages

    Quick Tip Guide

    Online Questionnaire

    MP3 Podcast

    Manager Support Material 

    Each and every one of us serves customers whether we realise it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

    This is the first of two videos which looks at all types of customers and how we can serve them better and improve ourselves in the process. You will learn how to identify your customer’s needs, generate return business, provide in-person customer service, customer service over the phone, electronic customer service, recovering difficult customers, understand when to escalate and more. 

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25-40 Minute Videos - Workbooks - Quick Tip Guides - Managers Support Material - MP3 Podcasts - Online Test - Completion Certificates.

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